Innovation

Top 5 Essentials for Delivering a Best-in-Class Customer Experience

Date:January 28, 2016

by Liz Roche | December 2, 2015 |  Now, more than ever, businesses have no shortage of tools for interacting with customers and collecting data on their wants, needs and behaviors. Analyzing and using this data to improve customer engagement should be easy. But the customer engagement game is about quality, not quantity, and to give your customers the …

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Power of Precision Chat: Don’t let technology dominate your voice in marketing

Date:January 28, 2016

By Jay Bourland, Senior Vice President and General Manager, Customer Communications, Pitney Bowes Software Technology undeniably improves our lives. Whether in your personal or professional life, new innovations in mobile devices and wireless connectivity have made communication faster, more intuitive and just generally more convenient. But technology has become such an enormous presence in our …

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Pitney Bowes Identifies Five Drivers of Commerce for 2016

Date:January 28, 2016

The Convergence of Physical and Digital Worlds Will Transform Businesses for a Better Customer Experience STAMFORD, Conn., December 29, 2015 – Pitney Bowes Inc. (NYSE:PBI), a global technology company that provides innovative products and solutions to power commerce, today revealed five drivers of commerce for 2016. As businesses examine their physical and digital strategies, Pitney …

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Looking forward to 2016

Date:January 28, 2016

Looking forward to 2016 Monday, December 14th, 2015 Clive Stringer, Business Development Director for Pitney Bowes, looks at new trends and innovations in the print and postal industries across Europe. s the year draws to a close, it’s time to dust off our crystal ball and predict the trends and market changes that lie ahead …

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Gamification Can Help People Actually Use Analytics Tools

Date:January 28, 2016

Lori Sherer FEBRUARY 25, 2015 If you’re trying to use advanced analytics to improve your organization’s decisions, join the club. Most of the companies I talk to are embarked on just such a quest. But it’s a rocky one. The technological challenge is hard enough. You have to identify the right data and develop useful …

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Data Analytics Helps You Move At The Speed Of Your Customers

Date:January 28, 2016

Jonathan Steinberg, CENTURYLINK JAN 13, 2016 @ 10:03 AM 1,961 VIEWS Providing the best, most personalized, customer experience is now a critical and urgent part of any business strategy. The customer experience now encompasses almost every aspect of the business, from social media to point-of-sale (POS) systems and even the agility of the supply chain to react to …

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The Economic Importance Of Disruptive Innovation

Date:January 28, 2016

Tim Worstall CONTRIBUTOR JAN 14, 2016 @ 11:30 AM An interesting little piece over in The Guardian talking about how disruptive innovation isn’t quite all that it’s cracked up to be. And also not quite agreeing with Clayton Christensen’s original definition of disruptive innovation itself. And I’m fine with that: I’m not sure that theory …

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How ‘Micro-Innovations’ Can Drive Breakaway Results

Date:January 28, 2016

JAN 18, 2016 Josh Linkner CONTRIBUTOR The concept of innovation can be completely overwhelming. Images of Edison inventing the light bulb or Henry Ford revolutionizing manufacturing push the idea of innovation outside the reach of us mere mortals. If we define innovation as a gigantic, change-the-world, cure-cancer type breakthrough, the concept is relegated to a …

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8 TECH TRENDS TO WATCH IN 2016

Date:January 27, 2016

TECHNOLOGY Amy Webb DECEMBER 08, 2015 More than once you’ve probably looked at some new digital or technological development and asked yourself, “How did we miss that?” In order to chart the best way forward, you must understand emerging trends: what they are, what they aren’t, and how they operate. Such trends are more than …

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How Diversity Can Drive Innovation

Date:January 23, 2016

Sylvia Ann Hewlett Melinda Marshall Laura Sherbin FROM THE DECEMBER 2013 ISSUE Most managers accept that employers benefit from a diverse workforce, but the notion can be hard to prove or quantify, especially when it comes to measuring how diversity affects a firm’s ability to innovate. But new research provides compelling evidence that diversity unlocks …

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